House Rules and Policies

Please ensure you have fully read the following Terms & Conditions as well as our Snow Clearing, Salt/Grit Policy for Self-catering Guests before booking any accommodation at Badaguish.

Breach of these Terms & Conditions requires any visitor to vacate the premises immediately.

 

House Rules

  • No noise outside after 11pm
  • No excess alcohol
  • No rowdy behaviour
  • No abuse of facilities or equipment
  • No smoking inside any of our buildings
  • Please use the Recycle and Refuse Point
  • Observe speed limits, please use proper car parking areas and do not go on the grass areas
    with a vehicle
  • Do not damage surrounding trees and grass areas
  • Remember there are often children playing on the site and undertaking activities
  • The Pyramid Climber and Monkey Rings can be used at your own risk, however please make sure young Children are supervised when playing on equipment or near the pond
  • Please exercise your dog off site in the surrounding forest
  • Guests who exhibit what we consider to be anti-social behaviour (including whilst under the influence of drugs or alcohol), will be given a verbal warning. If the problematic behaviour does
    not cease, they will be removed from the site, at their own cost – no monies will be refunded.
  • Be courteous to fellow residents and keep noise levels down, particularly at night
  • Excessive alcohol or drug abuse will not be tolerated (guilty parties will be shown off the site and the police may be called)
  • Read and be aware of the fire plan and fire equipment

 

You can help: If you have any concerns contact the Warden immediately – 07843 882351 (24hr contact)

 

Booking Terms and Conditions

DEPOSIT PAYMENT:
To secure a booking following an enquiry either online, by phone or by email, the following deposits must be paid at the time of booking:

Lodges: 50% non-refundable deposit

Wigwams: Full payment

Camping: for private and group bookings, non-refundable full payment is required on booking.
For group bookings, 10% non-refundable deposit (based on estimated numbers if necessary)

Payment must be made by credit/debit card unless you have corporate account with us. We will store your card details for future payments.

BALANCE PAYMENT:
Payment must be made by credit/debit card unless you have corporate account with us.
We will store your card details for future payments.

Lodges: Payable 45 days prior to arrival.

Wigwams: Full payment taken at time of booking therefore no balance payment required

Camping (group bookings only): At least 7 days prior to arrival when actual numbers staying must be confirmed, unless you have a corporate account with us.

CANCELLATION/REFUND POLICY:
We strongly recommend you to take travel insurance to cover loss caused by serve weather conditions or unforeseen circumstances. If circumstances arise and you need to cancel your booking the following will apply:

Lodges:

  • Up to 6 weeks prior to arrival – balance payment isn’t required
  • Cancel less than 6 weeks prior to arrival – remaining balance is payable

Wigwams and camping: No refund will be made, however if more than two working days’ notice is given, the payment can be transferred towards future bookings within 6 months from the date of cancellation, subject to availability.

ARRIVAL DAY:
All accommodation is available from 4pm and a welcome briefing will be provided on or soon after arrival. Please inform us of your estimated arrival time and if this time changes significantly, please let us know.
if you are likely to arrive after 5pm please call the Warden on 07843 882351 and your welcome briefing will normally take place the following morning.

Lodges: As a bond, we pre-authorise £150 per lodge on the credit/debit card you previously provided to us; payment will be taken on your departure day to cover the following costs incurred during your stay and card authorisation will be released a few days after your stay depending on your bank.

DEPARTURE DAY:
All accommodation must be vacated by 10.00am. Please note the following:

Lodges:

  • Gas and Electricity used: charged at cost via meter reading on departure day.
    Badaguish has no mains gas therefore gas charges may be higher than you are used to.
    We can give you some guidance on average costs to help you budget for your stay.
  • Excess cleaning charge: up to £100 per lodge (depending on condition) will be applied if the lodge and surrounding area are found to be in an unsatisfactory condition just prior to departure.
  • Centre guests and their visitors are responsible for all breakages/damages which
    will be charged at cost, including damaged or lost keys where there will be a minimum
    of £50 charged.

Wigwams:

  • Leave the wigwam neat and tidy with no rubbish inside
  • No food is to be left in the fridges.
  • Any items left behind in a wigwam must be claimed within 2 weeks of departure.
    If relevant, postage and packing charges for the return of the goods will apply.
  • We reserve the right to charge to the credit/debit card details given on booking, an additional fee should the wigwam be left in an unsatisfactory condition (minimum £15 additional cleaning charge) or if there is any damage to the wigwam or the furnishings therein (actual cost of repair /placements).

Camping:

  • Leave the camping pitch clean with no rubbish around the area

 

 

PETS:
Welcome in lodges, but not in wigwams or on camping pitches.

  • Cost is £15 per dog per stay for stays between 3-5 nights or £25 per dog per stay for stays of 6 nights and more.
  • Separate arrangements apply to husky and rescue dog groups, please contact us for details.
  • Dogs must be kept on leash at all times and exercised off-site.
  • Owners must clean up all mess as required, and an additional £35 cleaning charge will
    apply if accommodation or surrounding areas are found to be in an unsatisfactory
    condition on departure.
  • If any damage occurs, it will be charged at replacement cost.

 

CAMPING VEHICLES

Not allowed on the grassed area unless briefly for loading/unloading with the prior permission of
the Warden.

GENERAL

  • For supermarket deliveries, please ensure details of accommodation are provided on placing
    the order, and someone from your group must be present on receiving the delivery.
    Badaguish takes no responsibility for any deliveries to onsite guests.
  • Low Noise Policy Site: Please consider other guests and keep the noise levels to a minimum especially after 10.00 pm. Guests must inform the Warden (or another member of Badaguish’ staff) as soon as possible of any disturbances/problems with other site guests.  Guests should
    not attempt to resolve such situations themselves. Please do not disturb the Warden after 8pm unless strictly necessary.
  • The buildings, fittings and equipment at the Centre are well maintained; adventure play items are perfectly safe if treated with respect and provide a terrific amount of fun.
  • Visitors must not interfere with any Centre services or equipment but should contact a member of staff for assistance when required.
  • All accidents, breakages or defects should be reported promptly.
  • There is usually a Warden on the site to advise/assist guests. Guests must inform the Warden (or another member of Badaguish’ staff) as soon as possible of any disturbances/problems with other site guests. Guests should not attempt to resolve such situations themselves. Please do not disturb the Warden after 8pm unless strictly necessary.
  • Weather Conditions: It is the client’s responsibility to get to Badaguish for the booking whatever weather conditions prevail.

OUTDOOR PURSUITS, SPORTS OR COUNTRYSIDE ACTIVITIES

Participation in any outdoor pursuit, sports or countryside activities carries an inherent degree of risk. Badaguish is committed to providing the highest standards of Health and Safety to all visitors and staff. Proper risk assessment and procedures are in place for all activities at Badaguish and for groups working under Badaguish staff supervision both on and off site. Full public liability insurance is held, and Badaguish is licensed by the Adventurous Activity Licensing Authority (AALA).

For those visitors carrying out their own supervised activities, appropriate precautions must be taken to ensure the safety of your groups. In particular, due regard made to weather, terrain, equipment and letting someone know your details when off site. Please satisfy yourself that all reasonable and sensible preparations have been made before going on any outing. Groups and individual supervisors are advised to check their own insurance cover, liability and qualifications for activities being carried out independent of Badaguish staff.

PRIVACY STATEMENT

 

Who we are

This is the privacy statement of Speyside Trust, Badaguish Outdoor Centre.

This privacy statement explains how we collect and use personal information about you.

What personal information we collect from you

In order to carry out our services as a holiday accommodation provider, a care provider and a charity fundraising event organiser, we collect the information you supply reagrding yourself, your organisation and any other individual or organisation which you have requested us to approach.

How we use your personal information

  • Deliver our services and meet legal responsibilities
  • Verify your identity where this is required
  • Communication by post, email or telephone
  • Understand your needs and how they may be met
  • Maintain records
  • Process financial transactions
  • To assist prevention and detection of crime

Who we share your personal information with

We will only share your personal information in connection with the services we supply and only on receipt of your instructions.

How long we retain your personal information for

Unless we have your instruction or we consider that we need to keep records to fulfil statutory requirements, e.g. for social work or inland revenue purposes, we will destroy personal information older than 12 months

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date. You may ask us to update or correct any personal information about you.

Deletion of your information – You have the right to ask us to delete personal information about you in the following instances:

  • You consider that we no longer require the information for the purpose it was obtained.
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for our direct marketing purposes.

Where we use your personal information to perform management and administrative tasks carried out in connection with the service we provide to you then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example where there is no longer a basis for using your personal information, but you don’t want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent or where there are overriding public interest reasons to do so.

Automated processing – If we use our personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decisions be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you.

Withdrawing consent to using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Contact information for further information, updates and changes to our privacy statement. We keep this privacy statement under regular review and will place any updates on this website.  For further advice or a paper copy of the privacy statement please write to the Data Security Administrator, Speyside Trust, Badaguish Outdoor Centre, Aviemore. Inverness-shire. PH22 1AD This privacy statement was last updated on 23 May 2018.

Complaints We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with:  Information Commissioner’s Office. Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF. T: 0303 123 113 (local rate) or 01625 545 745    W: https//. ico.org.uk/concerns

Speyside Trust is registered in Scotland as a Company Limited by Guarantee No.121964

Scottish Charity Registration No. SC 016172 VAT Reg. No. GB 552 4456 44

T: 01479 861285    W: www.badaguish.org

 

 

WINTER SAFETY (November to March)

Snow, Ice and Grit Policies

It is our aim to ensure that guests have an enjoyable visit to Badaguish. For this reason, we wish you to be sure that Badaguish is the right choice for the purpose of your visit and that you make an appropriate choice of location and time of year. We hope you will find the attached advice and guidance helpful and thank you in advance for your cooperation.

 

Badaguish is an Outdoor Centre in a remote forest location at 1100ft in the Cairngorm Mountains. Access is via a 2-mile single track road through the forest and is uphill with some sharp bends. Mountain weather conditions can be unpredictable, unusual and quickly change. All practicable and reasonable action is taken to keep the access road and passing places open and snow-ploughed. Salt/grit bins are provided on sharp bends and steeper slopes for guests to use if conditions require it.

 

During winter weather conditions guests are expected to take responsibility to be careful for themselves and for others when walking or driving on snow. Slips and falls are common and an inherent risk in an outdoor mountain environment.

 

We ask all guests to read carefully our advice and guidance at the time of booking:
a) Regarding the risk of ice and snow from November to March.
b) Appropriate responsible actions and care that guests are required to take.

ON BOOKING Take out cancellation insurance in case the Centre has to close. For example for safety reasons during extreme weather conditions.

  • Equipment failure or snow ploughing is unable to keep roads open.
  • Power failure and we are unable to heat buildings.
  • Salt and grit are not available to ensure safe access to buildings.

PRIOR TO ARRIVAL Check the weather forecast and current local conditions. Adjust your travel arrangements accordingly.

  • Wear appropriate winter clothing and footwear to minimise the risk of personal injury.
  • Ensure your vehicles have appropriate winter tyres.
  • Please note that local garages will assist with vehicle recovery if required. For insurance
    reasons Badaguish staff cannot assist.

ON ARRIVAL Observe carefully both the driving conditions on-site and underfoot.

  • If required there are salt/grit bins provided for your use around self-catering lodges and
    wigwams and alongside the access roads and car parks.

 

SEEK ADVICE Contact the on-site warden:

  • Prior to arrival if you have any concern about the prevailing weather conditions.
  • On arrival or during your stay to advise and update the warden with any difficulties or
    concerns at the earliest opportunity.

DATE SIGNED
19/12/16

A MacKenzie